Support & FAQs
Everything you need to know about ordering, shipping, and fit — straight answers, no runaround.
Shipping
How long does shipping take? keyboard_arrow_down
Transit time depends on the item and typically runs 3–20 business days. You'll get a confirmation email with tracking as soon as your order ships, so you can follow it the whole way.
Do you ship internationally? keyboard_arrow_down
Right now we ship within the United States only. We're not international yet, but it's on the roadmap — sign up for our newsletter for updates.
What's your shipping policy? keyboard_arrow_down
Free shipping on orders of $50 or more; orders under $50 have a flat $5.99 fee, shown clearly at checkout before you confirm your order.
Will I have to pay customs duties or import fees on delivery? keyboard_arrow_down
No. Listed product prices and shipping fees already include every cost of getting your order to you — nothing extra to pay on delivery.
Product Fit
Will this fit my vehicle? keyboard_arrow_down
Most of what we sell is universal fit and works across makes and models. For anything model-specific, the exact compatible vehicles are listed right on the product page. Not sure? Message us the year, make, and model before you order and we'll confirm it.
Refunds & Cancellations
What's your refund policy? keyboard_arrow_down
If an item arrives damaged or defective, report it within 30 days of delivery for a full refund or a free replacement — no need to mail anything back. Changed your mind? Reach out within 30 days and we'll work out a partial refund. Full details are in our Refund Policy.
Can I cancel or change my order? keyboard_arrow_down
Message us within 12 hours of ordering and we can usually cancel or adjust it before it ships. After that, it may already be in motion — contact us anyway and we'll do what we can.
My item arrived damaged — what do I do? keyboard_arrow_down
Contact support@btmerch.co within 30 days of delivery with photos of the item and packaging — we'll issue a refund or send a replacement, no return shipment required.
Payment & Support
What payment methods do you accept? keyboard_arrow_down
Visa, Mastercard, American Express, plus PayPal, Shop Pay, and Apple Pay, processed via Shopify Payments. We don't store your card information.
How do I contact support? keyboard_arrow_down
Use the contact form on our Contact page, or email support@btmerch.co directly — a real person reads and replies, never a chatbot.
Still have questions?
Send us a message — a real person reads and replies to every one, usually within a business day.