Support & FAQs
Everything you need to know about ordering, shipping, and fit — straight answers, no runaround.
Shipping
How long does shipping take? keyboard_arrow_down
Transit time depends on the item and typically runs 3–10 business days. You'll get a confirmation email with tracking as soon as your order ships, so you can follow it the whole way.
Do you ship internationally? keyboard_arrow_down
Right now we ship within the United States only. We're not international yet, but it's on the roadmap — sign up for our newsletter for updates.
What's your shipping policy? keyboard_arrow_down
Free shipping on orders of $69 or more; orders under $69 have a flat $4.99 fee, shown clearly at checkout before you confirm your order.
Will I have to pay customs duties or import fees on delivery? keyboard_arrow_down
No. Listed product prices and shipping fees already include every cost of getting your order to you — nothing extra to pay on delivery.
Product Fit
Will this fit my vehicle? keyboard_arrow_down
Most of what we sell is universal fit and works across makes and models. For anything model-specific, the exact compatible vehicles are listed right on the product page. Not sure? Message us the year, make, and model before you order and we'll confirm it.
Refunds & Cancellations
What's your refund policy? keyboard_arrow_down
If an item arrives damaged or defective, report it within 30 days of delivery for a full refund or a free replacement — no need to mail anything back. We don't offer refunds for change of mind, so message us before ordering if you're unsure about fit. Full details are in our Refund Policy.
Can I cancel or change my order? keyboard_arrow_down
Message us within 12 hours of ordering and we can usually cancel or adjust it before it ships. After that, it may already be in motion — contact us anyway and we'll do what we can.
My item arrived damaged — what do I do? keyboard_arrow_down
Contact support@btmerch.co within 30 days of delivery with photos of the item and packaging — we'll issue a refund or send a replacement, no return shipment required.
Payment & Support
What payment methods do you accept? keyboard_arrow_down
Visa, Mastercard, American Express, plus PayPal, Shop Pay, and Apple Pay, processed via Shopify Payments. We don't store your card information.
How do I contact support? keyboard_arrow_down
Use the contact form on our Contact page, or email support@btmerch.co directly — a real person reads and replies, never a chatbot.
Still have questions?
Send us a message — a real person reads and replies to every one, usually within a business day.