Support & FAQs
Everything you need to know about ordering, shipping, and fit — straight answers, no runaround.
Shipping
How long does shipping take? keyboard_arrow_down
Orders ship from warehouses in the United States within 1 business day (Monday to Friday, not counting US federal holidays). Delivery then takes 3–7 business days. You'll get an email with tracking as soon as your order ships.
Do you ship internationally? keyboard_arrow_down
Right now we ship within the United States only. We're not international yet, but it's on the roadmap — sign up for our newsletter for updates.
What's your shipping policy? keyboard_arrow_down
Standard shipping is free on every US order. There's no minimum, and no shipping fee is added at checkout.
Will I have to pay customs duties or import fees on delivery? keyboard_arrow_down
No. Every order ships within the United States, and the total you see at checkout is the final amount.
Product Fit
Will this fit my vehicle? keyboard_arrow_down
Vehicle-specific products list the makes, models and years they're made for on the product page. Fit can also depend on trim, body style and factory options, so check those details or message us your year, make, model and trim before you order. We can't accept returns for items that don't fit.
Refunds & Cancellations
What's your refund policy? keyboard_arrow_down
If an item arrives damaged, defective or wrong, tell us within 30 days of delivery and send clear photos or a short video of the problem. Once we confirm it, we'll send a free replacement. We don't accept returns for change of mind, including items that don't fit your vehicle. Full details are in our Refund Policy.
Can I cancel or change my order? keyboard_arrow_down
Orders ship within 1 business day, so message us within 12 hours of ordering if you need to cancel it or change the shipping address. Once an order has shipped, we can't cancel it.
My item arrived damaged — what do I do? keyboard_arrow_down
Email support@btmerch.co within 30 days of delivery with your order number and clear photos or a short video of the item, the box and the shipping label. Once we confirm the damage, we'll send a free replacement.
Payment & Support
What payment methods do you accept? keyboard_arrow_down
Visa, Mastercard, American Express, plus PayPal, Shop Pay, and Apple Pay, processed via Shopify Payments. We don't store your card information.
How do I contact support? keyboard_arrow_down
Use the contact form on our Contact page, or email support@btmerch.co. Our support team replies within 24 hours.
Do your products come with a warranty? keyboard_arrow_down
Yes. Every product comes with a 1-Year Limited Warranty against manufacturing defects. If something stops working under normal use, send us your order number and clear photos or a short video. See our Warranty page for what's covered and how we handle claims.
Still have questions?
Send us a message and our support team will get back to you within 24 hours.
