Refund policy

Last updated: September 17, 2026

If your item arrives defective, damaged, incorrect, or not as described, you're covered for 30 days from the delivery date. Because of how we ship, you usually won't need to mail anything back.

1. Defective, Damaged, Wrong, or Not-as-Described Items
If the item you receive is defective, damaged, the wrong item, or not as described on the Website, you can choose one of two options, with no need to return the product: a 100% refund of the item's value, or a free replacement item. Please contact us within 30 days of the delivery date, with your order number and photos/video of the item, so we can process your request as quickly as possible.

2. Not Satisfied With the Product (No Defect)
We don't offer refunds or returns for change-of-mind purchases — for example, if the item works as described but didn't suit your preference. Please check the product description, dimensions, and compatibility before ordering. If you're unsure whether something fits your vehicle, message us at support@btmerch.co before you buy and we'll confirm it for you.

3. How to Request a Refund
Contact support@btmerch.co with: your order number, a description of the issue, and photos/video of the product (for defect/damage cases). We'll confirm your request within 1–2 business days.

4. Refund Timing
Once approved, your refund is issued to the original payment method within 3–5 business days. It may take a few additional days to appear in your account depending on your bank or card issuer.

5. When a Refund May Be Declined
We may decline a refund request in cases such as: the request is submitted more than 30 days after the delivery date, the item was damaged due to misuse or improper installation after delivery, or there are signs of fraud.

6. No Restocking Fees
We do not charge any processing or restocking fee for valid refund requests under this Policy.

7. Order Cancellation
You can cancel an order for a full refund any time before it has been processed for shipment — Please contact us via the "Contact Us" page or email support@btmerch.co within 12 hours of placing your order. Once an order has been processed and handed to the carrier, we're unable to cancel it, but the refund process above still applies if there's a problem with your item.

8. Your Legal Rights
This Policy supplements, and does not replace, any rights you have under applicable consumer protection law.

9. Contact
support@btmerch.co — +1 (307) 223-9352 — 304 S. Jones Blvd #4593, Las Vegas, NV 89107, USA.