Refund policy

Last updated: October 19, 2026

The short version
Damaged, defective or wrong item? Tell us within 30 days of delivery and send clear photos or a short video of the problem. Every product also comes with our 1-Year Limited Warranty against manufacturing defects. We don't accept returns or refunds for change of mind, including items that don't fit your vehicle.

1. What's covered for 30 days
Contact us within 30 days of the delivery date if your item:

  • Arrives damaged;
  • Is defective or doesn't work as described;
  • Isn't the item, size, color or option you ordered;
  • Is missing parts; or
  • Is clearly different from the photos and description on the product page (fit with your vehicle is covered in section 3).

2. What we'll do
We review every request. Once your photos or video confirm the problem, we may ask for more photos, or ask you to send the item back, before we send the replacement. If we can't send a replacement, for example because the item is out of stock, we'll contact you to offer a similar item or a refund.

3. Items that don't fit your vehicle
Fit can depend on your vehicle's exact trim, body style, factory options and any aftermarket parts. Please check the compatibility details on the product page before you order, and message us if you have questions. We don't accept returns or refunds because an item doesn't fit your vehicle.

4. Change of mind
We don't accept returns, exchanges or refunds for change-of-mind purchases, for example if you no longer want the item or you chose the wrong item or option. If you're not sure about a product, message us at support@btmerch.co before you order.

5. How to request a replacement
Email support@btmerch.co, or use our Contact page, within 30 days of delivery. Include your order number, a short description of the problem, and clear photos or a short video that show it. For shipping damage, also show the box and shipping label. We can't review a request without photos or video. We reply within 24 hours.

6. Refunds
When a request applies, for example if we can't send a replacement and we agree on a refund, or you cancel an order before it ships, it goes back to your original payment method within 3–5 business days. Your bank or card issuer may take a few more days to show it.

7. When we may decline a request
We may decline a request if it's sent more than 30 days after delivery, if the photos or video don't show the problem, if the damage came from misuse, an accident or improper installation after delivery, if the item has been modified, or if there are signs of fraud.

8. No restocking fees
We never charge restocking or processing fees on approved requests.

9. Canceling or changing an order
Orders ship within 1 business day, so please email support@btmerch.co within 12 hours of placing your order if you need to cancel it or change the shipping address. If it hasn't shipped yet, we'll cancel it for refund or update the address. Once an order has shipped we can't cancel it, but section 1 still applies if something is wrong with your item.

10. 1-Year Limited Warranty
Every product is also covered against manufacturing defects for one year from delivery. See our Warranty page for what's covered and how to make a claim.

11. Your legal rights
This policy adds to, and does not replace, your rights under consumer protection law.

12. Contact
support@btmerch.co · +1 (307) 223-9352 · 304 S. Jones Blvd #4593, Las Vegas, NV 89107, USA