Refund policy

Last updated: 26/07/2026

We guarantee a refund within 30 days of the date you receive your item. Given how we operate, we don't require you to physically mail the product back in most cases — the process for each situation is below.

**1. Defective, Damaged, Wrong, or Not-as-Described Items**
If the item you receive is defective, damaged, the wrong item, or not as described on the Website, you can choose one of two options, with no need to return the product: a 100% refund of the item's value, or a free replacement item. Please contact us within 30 days of the delivery date, with your order number and photos/video of the item, so we can process your request as quickly as possible.

**2. Not Satisfied With the Product (No Defect)**
If you're unhappy with a product for a reason other than a defect — for example it didn't meet your personal expectations, or you simply changed your mind — even though the product isn't faulty, we'll still offer a partial refund of 25% of the item's value so you can keep the product, instead of asking you to ship it back (return shipping cost is usually higher than the item's value, so this is the better option for you). Please contact us within 30 days of the delivery date.

**3. How to Request a Refund**
Contact support@btmerch.co with: your order number, a description of the issue, and photos/video of the product (for defect/damage cases). We'll confirm your request within 1–2 business days.

**4. Refund Timing**
Once approved, your refund is issued to the original payment method within 3–5 business days. It may take a few additional days to appear in your account depending on your bank or card issuer.

**5. When a Refund May Be Declined**
We may decline a refund request in cases such as: the request is submitted more than 30 days after the delivery date, the item was damaged due to misuse or improper installation after delivery, or there are signs of fraud.

**6. No Restocking Fees**
We do not charge any processing or restocking fee for valid refund requests under this Policy.

**7. Order Cancellation**
See the order-cancellation terms in the Terms of Service, Section 5.

**8. Your Legal Rights**
This Policy supplements, and does not replace, any rights you have under applicable consumer protection law.

**9. Contact**
support@btmerch.co — +1 (307) 223-9352 — 304 S. Jones Blvd #4593, Las Vegas, NV 89107, USA.