Shipping policy

Last updated: September 17, 2026

1. Shipping Coverage
We currently ship within all 50 US states only. We'll update the Website if we expand to other regions.

2. Order Processing Time
Orders are processed within 1–2 business days of a successful order (excluding Saturdays, Sundays, and holidays), before being handed to the carrier.

3. Shipping Time
Once processed, estimated shipping time is 3–10 business days, depending on the product and which fulfillment partner is used for that item. More specific delivery estimates, where available, are shown on individual product pages.

4. Shipping Fees
Free shipping on orders of $69 or more. For orders under $69, a flat $4.99 shipping fee applies and is shown clearly at checkout before you confirm your order.

5. Carriers
Orders ship via standard US carriers (such as USPS, UPS), depending on the choice of the fulfillment partner handling that product.

6. Order Tracking
As soon as your order ships, you'll receive an email with a tracking number so you can follow it to your door.

7. Shipping Address
Please double-check your shipping address before completing your order — we are not responsible for delayed or lost delivery due to an incorrect address provided at checkout. Some products may not support delivery to PO Boxes or military addresses (APO/FPO); this will be noted on the product page if it applies.

8. Taxes & Import Fees
Listed product prices and shipping fees already include all costs of shipping to your address within the United States. You will not be charged any additional customs duties or import fees upon delivery.

9. Lost or Unusually Delayed Orders
If your order is running significantly later than the estimated window or shows signs of being lost, contact support@btmerch.co with your order number — we'll follow up with the carrier and help arrange a reshipment or refund if the order is confirmed lost.

10. Item Damaged in Shipping
If your item arrives damaged, please contact us within 30 days of delivery with photos of the product and packaging. See the Refund Policy for the full process.

11. Peak Season
During holidays or peak shopping periods, processing and shipping times may run longer than usual; we'll post a notice on the Website if there's a significant impact.

12. Contact
Questions about your order or shipping? Contact support@btmerch.co or +1 (307) 223-9352.