Shipping policy

Last updated: October 19, 2026

1. Where we ship
We ship to all 50 US states. We don't ship outside the United States at this time.

2. Where orders ship from
Orders ship from warehouses in the United States.

3. When your order ships
We ship orders within 1 business day. Business days are Monday to Friday, not counting US federal holidays. For example, an order placed on Friday evening ships by Monday evening. You'll get an email with your tracking number as soon as your order ships.

4. Delivery time
Once your order ships, delivery usually takes 3–7 business days, so most orders arrive 4–8 business days after you place them. The estimated delivery dates on our product pages follow the same timeline.

5. Shipping cost
Standard shipping is free on every order. There's no minimum order amount, and no shipping fee is added at checkout.

6. Carriers and tracking
Orders ship with standard US carriers such as USPS, UPS and FedEx. Use the tracking number in your shipping email, or our Track Your Order page, to follow your package.

7. Orders with more than one item
Items in the same order may ship from different warehouses, so they can arrive in separate packages with separate tracking numbers.

8. Shipping address
Please check your shipping address before you place your order. We aren't responsible for delays or lost packages caused by an incorrect address entered at checkout. Some items can't ship to PO Boxes or APO/FPO addresses; we'll contact you if that applies to your order.

9. Taxes and duties
All orders ship within the United States, so there are no customs duties or import fees. The total shown at checkout is the total you pay.

10. If your order is delayed
If we can't ship your order within 1 business day, we'll email you before that time is up with a new shipping date.

11. Lost, late or damaged packages
If your package hasn't arrived 15 business days after it ships, or tracking shows it as delivered but you don't have it, email support@btmerch.co with your order number, and we'll check with the carrier. If your item arrives damaged, tell us within 30 days of delivery with photos of the item and the box, as described in our Refund Policy.

12. Busy seasons
During holidays and peak seasons, carriers can take longer than usual. We'll post a notice on our website if this affects delivery times.

13. Contact
Questions about shipping? Email support@btmerch.co or call +1 (307) 223-9352.